As we reach the end of September 2024, ThreadFix version 3.x on-premises has officially reached its End-of-Life. Therefore, there is no longer support or updates for this version of the product. We have fully transitioned our product and development teams to focus ThreadFix SaaS and migrating all customers over from the on-premises versions. Our Customer Success and Support teams are here to help you in migrating to ThreadFix SaaS and maximizing the value you see from this improved offering from Coalfire. This is the next phase of ThreadFix and our team is looking forward to continuing to support you on this journey.

Troubleshooting - Error Messages 3.X

Owned by Daniel Colon
Last updated: Jan 21, 2022
2 min read

You will learn

Where to view ThreadFix error and Scan Upload messages.

Prerequisites

Audience: IT Professional or End User
Difficulty: Basic
Time needed: Approximately 5 minutes
Tools required: N/A

System Error Messages

ThreadFix attempts to trap error conditions and return sensible error messages to the user. In cases where ThreadFix throws an unexpected exception, the system saves the message to the ThreadFix database.

  1. Users can find these messages by clicking the Help icon and selecting Error Messages.

     

  2. The Error Messages tab will display a list of errors, each can be clicked on to expand for further details. Additionally each can be reported to ThreadFix by clicking the Report To ThreadFix Team link.

     

    Note the expanded error message below:

     

Users can also view error messages for Scan Uploads from the Scan Upload Messages tab.

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